| Issue # | Subject | Category | Type | Status | % Completed | Last updated at |
|---|---|---|---|---|---|---|
| 241 | DE nodes are unreachable. | KVM | Incident | Resolved | 2018-12-19 14:54:35 |
All servers are UP and running.
Let us know if you face any issues in connecting to network or your services being offline.
Regards,
CrownCloud Staff
Dear customers,
Our staff is currently still busy with recovering all the DATA and reinstalling the nodes.
We are working as fast as we can to limit the downtime for all our customers.
Please bear with us.
Regards,
CrownCloud Staff
Hi,
We have identified a possible vulnerability which has originated from one of our server vendors who we use to transfer ISO's and Templates to our servers. The vulnerability seems to have originated from an unsecured IPMI on the server which we weren't aware of existing. As a precautionary measure, the nodes that have been in contact with this server have been shut down, We are in the process of backing up VPS images and re-installing the node of each server. As this is a time and painstaking process, we ask our customers to be patient with us and wait for updates on the portal. We have started getting nodes back up one after the other, we hope to complete this process in the next 4-5hrs. We truly apologize for the inconvenience caused.
Thank you,
CrownCloud Staff
We need to go node by node.
DE31 is online and VPS will be booting up.
Hi,
More DE nodes are down, DataCenter has reported some problem with the internal network. We're looking to resolve this ASAP!
Apologies for the inconvenience caused by this.
Regards,
CrownCloud Staff