Issue # Subject Category Type Status % Completed Last updated at
270DE37 FAN ReplacementKVMIncidentResolved
100%
2019-11-13 17:28:52


CrownCloud - Status - DE37 FAN Replacement

Updates on this issue

2019-11-06 17:37:17

Faulty cooler fan has been replaced and the server is now online.

VPSes have been booted up and running now, Kindly open a ticket if you're facing any issues.

 

Thank you.

CrownCloud Staff


2019-11-06 17:07:01

Hello,

The Chassis FAN (or) CPU FAN on DE37 is having an issue providing adequate cooling performance to keep the server cool. We have detected the server heating up/CPU throttling and hence are replacing the FAN(s) to ensure optimal CPU and other hardware performance.

 

The server has had to be shutdown during this process and will boot up along with all VPSes on the node once this task is complete.

 

Apologies for the inconvenience.